Report a Payment Issue

Was the amount deducted from your wallet or banking app, but your application still shows “Awaiting Payment”? Report a new payment issue, or track a complaint you have already filed.

Complaint Details

Fields marked * are required
Found on your deposit slip / challan or your application confirmation.
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So our team can reach you if we need more details.
The more detail you provide, the faster we can verify. 0/1000

Your information is used solely to resolve your payment issue.

Complaint Submitted Successfully

Your payment issue has been logged and will be reviewed by our team. Please save the ticket number below for any follow-up.

Complaint Ticket Number -
Check Application Status

How It Works

1

Submit your complaint

Provide your Payment Reference and attach proof of the debited amount.

2

We verify the transaction

Our finance team reconciles your payment against the bank records.

3

Your application is cleared

Once confirmed, your status is updated from “Awaiting Payment” to Paid.

Before You Submit

  • Make sure the amount was actually deducted from your account.
  • Your proof should clearly show the amount, date and transaction ID.
  • Please submit only one complaint per payment reference.
  • You can track progress anytime on the Existing Complaint tab.

Need Help?

Our support team is available Mon–Sat, 09:00 AM – 05:00 PM.

[email protected] +92 3272007770 Chat on WhatsApp (+92 327 2007770)

Track Your Complaint

Already filed one? Check its current status
Use the ticket number from your submission receipt, or the payment reference you filed with.
Ticket -
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Payment Reference -
Application No. -
Submitted On -
Team Remarks

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